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Overview

Voicemail Transcription takes the .wav file attached in voicemail notification e-mails, runs it through a speech-to-text engine, and then adds the transcription to the e-mail. 

This process is automatic and requires no configuration other than simply using the transcription SMTP servers. 

SMTP Settings

The voicemail transcription service can be configured using the following SMTP settings:

SMTP Server: transcribe.skyetel.com
Ports: 587 
TLS: Enabled
From Email: You can use any from e-mail

Your username and password can be found on the Transcription Page (Tools → Voicemail Transcription)

Please note - the Skyetel Transcription Service will not authenticate your PBX unless it is added as an endpoint, even if you are using correct credentials. Please make sure you add your PBX as an endpoint before attempting to use the Transcription service.

Transcription Variable

By default, the transcription engine will simply attach a text file of the transcription to the voicemail. However, the voicemail transcription service will also look for a variable in the body of your voicemail e-mail. If that variable is found, it will replace it with the transcribed text. 

This is the transcription variable:

##VM_TRANSCRIPTION##

By using this variable, you can create very nice looking emails. For example, this is what Skyetel's own voicemails look like:

(if you want to download the code we use to generate this e-mail, you can do so here: vm.txt)