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You can contact us at anytime by calling (360) 986-5200 or (844) 986-5200 contacting support |
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1. Getting Online
- You'll need to whitelist our IPs on your PBX and Firewalls. You can review our current list here: Skyetel IP Addresses
- You can learn about setting up your PBX here: PBX Configurations
2. Support
- You may contact support at anytime by clicking on the teal "?" sign in the top right corner of the Portal. We are available from 8am - 5pm PST for standard support.
- Our support team works very hard to get back to our customers quickly - usually within a few hours.
3. Billing
- The Skyetel Network is a prepaid service; please make sure you top up your account when you login. You can do that under Billing -> Make a Payment.
- New accounts have a zero balance, and are on hold by default. You may get email notifications about this, but don't worry, all you have to do is add funds to your account to active service.
- Taxes are applied in real time - so every minute spent on the phone or on every phone number ordered will have taxes applied immediately and your balance reflected accordingly.
- We bill on a minute-by-minute basis, so make sure you set your Low Balance warning to fit your expected usage. By default, it is set to $100.
- You can also enable Auto-Recharge on your account in Billing -> Settings. This will make it so you don't have to worry about depleting your balance.
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4. Prefixes
We use various Prefixes to toggle different features on our network.
- High CPS Dialer Prefix: 000064
We will recognize this prefix to mean that you want to use our High Volume Dialer service. This is useful for endpoints that need high call drop rates and high CPS rates.