Jira Concepts - Issues

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
A user story. Created by JIRA Software - do not edit or delete.
A task that needs to be done.
New Feature
A new feature of the product, which has yet to be developed.
A problem which impairs or prevents the functions of the product.
An improvement or enhancement to an existing feature or task.
A big user story that needs to be broken down. Created by JIRA Software - do not edit or delete.
For Sub-Task Issues

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

This problem will block progress.
Serious problem that could block progress.
Has the potential to affect progress.
Minor problem or easily worked around.
Trivial problem with little or no impact on progress.


Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

The issue is open and ready for the assignee to start work on it.
In Progress
This issue is being actively worked on at the moment by the assignee.
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Source code has been committed, and JIRA is waiting for the code to be built before moving to the next status.
Build Broken
The source code committed for this issue has possibly broken the build.
To Do
In Review
Selected for Development
To Do
In Progress
Won't Fix
Discarding this ticket due to the original problem changing or being rejected.
To Do
In Progress
To Do
In Progress
To Do
In Progress
To Do
In Progress


An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Work has been completed on this issue.
Won't Do
This issue won't be actioned.
The problem is a duplicate of an existing issue.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.